Privacy Policy

Privacy Policy

Effective Date: April 13, 2026

Welcome to Damascus Moment. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you, in compliance with the General Data Protection Regulation (GDPR).

1. Information About Us (Data Controller)

For the purposes of the GDPR, the Data Controller responsible for your personal data is:

  • Company Name: Damascus Moment
  • Address: Adra Industrial City, Rural Damascus, Syria | Industrial Reg. No. 1
  • Email Address: [email protected]
  • Phone Number: +963 9912346567

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: includes first name, last name, and title.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: includes payment card details (processed securely by our third-party payment gateways; we do not store full credit card details on our servers).
  • Transaction Data: includes details about payments to and from you and other details of products or services you have purchased from us.
  • Business Inquiry Data: Information you provide when submitting a “Private Label Inquiry” or B2B requests, including your brand vision, budget, and business requirements.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system, and platform.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms (such as our Private Label inquiry form) or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you purchase our products or request marketing to be sent to you.
  • Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and server logs.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To perform a contract: Where we need to fulfill an order you have placed with us or to evaluate a Private Label partnership.
  • Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • To comply with a legal obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax records).

5. Disclosures of Your Personal Data

We may share your personal data with the following third parties for the purposes set out above:

  • Service Providers: Acting as processors who provide IT and system administration services (e.g., web hosting, Google Workspace/Google Apps Script for managing business inquiries).
  • Payment & Shipping Partners: Third parties that process payments and handle the delivery of your perfume orders.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers based in Germany or the EU who provide consultancy, banking, legal, insurance, and accounting services.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for tax purposes for up to 10 years after they cease being customers.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data (the “right to be forgotten”).
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at [email protected]

9. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

10. Changes to the Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on 13.04.2026 Historic versions can be obtained by contacting us.

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